Shipping Policy for Dense Hair Experts

Last updated: 20/09/2023

At Dense Hair Experts, our commitment is to ensure the timely and secure delivery of our specialised hair loss treatments and products to our valued customers. Below is our shipping policy, detailing how our process works and what you can expect.

Order Processing

• Once a patient fills out our medical questionnaire and selects a plan, our team will review the provided information.
• If the patient qualifies, we will determine the most suitable product for their needs.
• Orders are typically processed within 1-2 business days of receiving the completed questionnaire and payment.

Shipping

• All products are discreetly packaged to ensure privacy.
• We use a direct 3rd party courier service to deliver orders.
• Once your order is ready for shipping, the courier service will pick it up from our pharmacy and deliver it directly to the address provided during the order process.

Delivery Timeline

• Standard Shipping: Orders are typically delivered within 3-5 business days from the date of dispatch.
• Please note that delivery times might vary based on your location and external factors such as holidays, weather conditions, and other unforeseen circumstances.

Shipping Charges

• Shipping fees, if applicable, will be clearly communicated during the checkout process.
• We occasionally offer free shipping promotions. Please check our website or sign up for our free email list to stay updated.

Tracking Your Order

• Once your order is dispatched, you will receive a confirmation email with a tracking number and link to monitor the delivery status.

Receiving Your Order

• Please ensure someone is available at the delivery address to receive the package.
• If no one is available, the courier service will leave a notice with instructions on how to reschedule delivery or pick up the package.
• There is also the option to instruct the courier service to leave the package in a safe place. If you choose this option, please communicate directly with the courier service.
• Please note that Dense Hair Experts is not liable for any packages that have been damaged, stolen, tampered with, or misplaced post-dispatch.

Missing or Damaged Orders

• If your order arrives damaged, please contact our customer service within 48 hours of receipt. Our team will liaise with the courier service to investigate and take appropriate remedial action.
• If you haven’t received your order within the expected delivery timeline, please check your emails for tracking information. If the parcel is showing as delivered but you haven't received it, please contact our customer service for assistance.

Returns & Refunds

• Due to the nature of our products, we do not accept returns on opened or used items.
• If you receive the wrong product or your order is incomplete, please contact our customer service immediately for a resolution.

Address Changes & Cancellations

• If you need to change the delivery address or cancel an order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made once an order has been processed for shipment.
• Once your package has been picked up by the courier service, we no longer have the ability to modify or change the address. Providing the correct contact information (including a valid email and phone number) will ensure you receive notifications regarding the delivery. These notifications may also present an opportunity for you to adjust the delivery address or make other arrangements directly with the courier service.

International Shipping

• At this time, we only ship within [Country Name]. Please check back regularly or subscribe to our newsletter for updates on international shipping.

Contact Information

For any questions, concerns, or feedback related to our shipping policy, please contact our customer service at [help@densehairexperts.com] or call us at [0800 011 9598].