Refund policy

Daily Densify 180-Day Money-Back Guarantee (6 Month plan)

Hair works on a slow cycle, so the 6 Month plan comes with a full 180 days to judge Daily Densify. If you complete the routine below and are not satisfied at the end of your 180 days, we refund what you paid for the plan.

Who qualifies: customers who buy the Daily Densify 6 Month plan (6 tubs) on densehairexperts.com and stay on it for the full 180 days. One-off purchases, the 1 Month plan and the 3 Month plan are not covered, because they do not supply a gummy for every day of the 180.

To qualify:

  1. Take Daily Densify every day as directed on the label for the full 180 days, starting the day your tubs arrive. Missed days end the guarantee.
  2. Take a dated photo of your hair and scalp on the day your tubs arrive, then one photo every month, six in total plus the start photo. Same place, same good natural or indoor lighting, same angle, no filters, hair dry and unstyled. The photo timestamps must show the dates; we use them to assess the change properly.
  3. Email help@densehairexperts.com within 14 days after day 180 with your order number, the photos and a short note on how you used the gummies.

What we refund: the price you paid for the 6 Month plan, to your original payment method, within 14 days of approving your claim. Shipping, Checkout+ and other products are not included. One claim per customer and per household. Prescription treatments have their own terms and are not part of this guarantee.

This guarantee is in addition to your legal rights, including the 14-day cancellation right set out below.

Order Cancellation, Refunds, and Returns Policy

Returns Policy

We trust you will be satisfied with your purchase from Dense Hair Experts. However, should there be any reason for dissatisfaction, the following returns policy applies:

Non-Prescription Products: You reserve the right to cancel the agreement between us regarding Non-Prescription Products within 14 days of receiving them without stating a reason. To execute this right, kindly send an email within the specified period to help@densehairexperts.com, mentioning your name, address, and order details you wish to cancel. In the event of cancellation, you should return the Non-Prescription Product to our Pharmacy within 14 days from the day you informed us. The expense of returning the product lies with you and should be sent to the given address in the delivery note.

At checkout, you have the option to add Checkout+, an optional add-on that provides both free return shipping and package protection for your order:

  • Free Return Shipping: If you purchased Checkout+, your return shipping label is covered, and you won't incur return shipping costs.
  • Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our Customer Portal, and upon approval, receive a same-item replacement at no extra cost.

Please note: Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts. Coverage cannot be added to an order after it has been placed.

If Checkout+ was not selected at checkout, the expense of returning the product lies with you and should be sent to the given address in the delivery note.

Prescription Products: Owing to health and safety protocols, we do not accept returns for Prescription Products.

Your Right to Cancel

We and our Pharmacy are legally obligated to deliver products that adhere to the terms of this contract, ensuring they are as presented, appropriate for the intended use, and of the required quality. For more detailed information, kindly visit the Citizens Advice website or contact Dense using the email help@densehairexperts.com.

You may terminate a contract under the following conditions, wherein the contract ceases immediately, and a full refund for any unprovided products will be issued.

  • If we inform you of a forthcoming change to the product or these terms that you disapprove of.
  • If we communicate an error regarding the product’s price or description, and you opt not to proceed.
  • If events beyond our control significantly delay the product supply.
  • If we halt the product supply for technical reasons exceeding one month or inform you of such a suspension.
  • If you legally end the contract due to our error.

Should you end the contract post the product's delivery, it must either be returned or collected. Reach out to us at help@densehairexperts.com for return instructions.

If products are damaged, defective, or not as depicted, or if the contract is cancelled due to our or the Pharmacy's actions, please submit a return through our Customer Portal and select the appropriate reason (such as "Faulty Item Received" or "Incorrect Item Received"). If you purchased Checkout+, your return shipping is covered. If you did not purchase Checkout+, return postage will be covered by us in these cases.

Refunds will be processed using the original payment method. If you purchased Checkout+, please note that Checkout+ cannot be refunded or included in your refund amount, as it is an optional add-on fee paid separately.

Reimbursements may be withheld until the product is received or evidence of return is provided. Any depreciation in the product's value due to handling, beyond what would be acceptable in a retail setting, may be deducted from the reimbursement. If you purchased Checkout+, your free return shipping benefit does not affect the assessment of product depreciation or other deduction terms outlined in this policy.

Our Right to Cancel

If you report adverse side effects from a product, we may cancel your order or subscription. We will then halt or instruct the Pharmacy to stop deliveries and refund any prepaid amounts for the period post-contract termination.

Your Responsibilities

Ensure that the information you share about your health, medication, and other details is accurate and current. Notify us about any changes, especially regarding your health, medication, and delivery address. You acknowledge that incorrect information could jeopardize your health. Update your information via your account.

Always read the patient information and follow the provided clinical guidelines before product use. Notify your doctors about any products you're using from us. The Website, Services, and Products are strictly for personal use.